Frequently Asked Questions
Features of Kam & Lēon wallpapers
Our wallpapers are printed on strips between 100 and 105 cm, this format allows for a quicker and easier installation of the wall decor. Our wallpaper strips are all numbered and the installation starts from the left.
Our wallpaper is made from a superior quality non-woven material, offering a smooth matte finish that is easy to clean. If you have specific preferences regarding texture or particular requirements, do not hesitate to contact us. As experts, we are able to offer you solutions tailored to your needs. Moreover, we offer a range of varied supports, including fire-retardant options, fabric wall coverings, adhesive and repositionable wallpapers... to meet a multitude of residential and commercial projects.
The papers are printed on superior quality non-woven material with inks of natural origins, solvent-free and free of harmful products (Greenguard label) and the cartridges are part of a recycling program. Our wallpapers are PVC-free and odorless, so they do not emit any unpleasant odor. Our materials are FSC certified meaning our production of non-woven wallpaper respects sustainable forest management. Our non-woven wallpapers comply with the European standard (EN 13501-1:2007) for fire safety. Regarding VOC emissions, our wallpapers are classified A+, the lowest level of VOC emissions. Our papers are environmentally friendly. Custom printing avoids paper waste and limits wastage.
In an eco-responsible approach, all our printers are labeled "EPEAT Bronze" to reduce our environmental impact. Our inks are water-based and do not emit any toxic vapors or unpleasant odors. They are UL ECOLOGO® certified, meeting strict specifications. The inks are also GREENGUARD certified and meet the standards for reducing chemical emissions during production.
If your room is healthy and the wallpaper has been applied correctly, our wallpapers have a durability that exceeds 15 years, thanks to superior design, quality manufacturing, and superior weight. Our wallpapers are on average 30% denser than those on the market.
Our wallpapers do not require any special maintenance. They have a thin protective film on the surface that allows for their cleaning. In case of a stain, use a damp sponge or cloth and rub lightly at the stain. Tip: if some stains persist, you can use a magic sponge.
Kam and Léon wallpapers are made in Savoie, where we carry out local printing. Our human-sized company is committed to offering quality products while promoting responsible and artisanal production.
The photos of our products on the website are made as faithfully as possible. However, colors may vary depending on your display settings, resolution and brightness of your devices, and the type of lighting in your room.
Wallpaper samples in A4 format are available upon request, please contact us by email or phone to receive a payment link.
Installing your wallpaper
Simply measure accurately with a meter the width and height in centimeters of the wall to be wallpapered, (e.g., 322 cm in width and 250 cm in height). If your wall has different heights or widths, take the largest dimensions to be sure to cover your entire wall. As a precaution, add 5 cm of margin to your length and height to cover your entire wall. Please report these measurements when ordering to ensure optimal coverage.
We recommend using a special glue for non-woven wallpaper. If your wallpaper is pre-pasted, do not add glue, as the adhesive activates only with water. Adding glue may cause stains on the visual.
For vinyl wallpaper, we recommend a universal glue suitable for non-woven, heavy, and thick wallpapers to ensure good adhesion.
Yes, you can install the wallpaper yourself. Moreover, the quality of our wallpaper allows for repositioning the wallpaper without risk of tearing, which makes the installation process even easier. However, we recommend consulting our installation guide before starting.
To facilitate the installation of your non-woven wallpaper, We advise you to download the installation guide
Our wallpapers can be installed in a kitchen or in a bathroom, provided that the wallpaper is not in direct contact with a water source. Your room must be properly ventilated. For optimal protection, it is possible to apply a layer of resin.
Customization
Our team can customize your wallpaper to fit all the peculiarities of your wall. Please send us a sketch of your wall with its dimensions, as well as the name of the chosen wallpaper, to contact@kam-et-leon.fr
Creating your own wallpaper is possible. Just send a photo or an illustration to contact@kam-et-leon.fr with your dimensions. Our team will review the quality of your file and provide you with a quote in less than 24 hours.
We carefully adjust the design so that it is optimally positioned on your surface, taking into account the specific dimensions of your wall. If your wall is narrower, we adapt the pattern. After your order, you will receive a preview for validation before the wallpaper is manufactured. Moreover, you have the option to request a visual preview before finalizing your order, to ensure that the result meets your expectations. For any other questions, please do not hesitate to contact us at the following address: contact@kam-et-leon.fr.
Delivery and Returns
Our wallpapers require a design and manufacturing time, followed by shipping before the order is received. In Metropolitan France, our products are shipped within an average timeframe of 8 to 10 working days. Depending on the location, our products are shipped with the following transport services: FEDEX, UPS, COLISSIMO, CHRONOPOST, MONDIAL RELAY
If your order has not arrived at your home within the expected timeframe, we invite you to log in to your Kam & Leon account to track the progress of your order using the carrier's tracking number. It is possible that you did not create an account when placing your order. In this case, we invite you to contact us by email via contact@kam-et-leon.fr
For deliveries abroad, we thank you to approach our sales department via contact@kam-et-leon.fr to obtain the necessary information and an estimate of shipping costs.
It is essential to check the condition of the package in the presence of the delivery person. In the case where you find that the package is in poor condition and compromises the state of the merchandise, you can refuse the package. Thus, the procedures with the carrier to obtain a refund will be facilitated. If you notice a defective product, it is essential to send us a photo of the box, and the product by mail at contact@kam-et-leon.fr
If you have encountered an issue with your order, the best course of action is to contact our dedicated team at contact@kam-et-leon.fr They will guide you depending on your specific situation and offer you the appropriate solutions.
⚠️ Please note that once the wallpaper is installed, we unfortunately cannot proceed with a refund, an exchange, or compensation. That's why it's crucial to thoroughly check your entire order before proceeding with the installation.
For any request to cancel or modify an ongoing order, we recommend contacting the Kam and Leon team at contact@kam-et-leon.fr or by phone at 04 58 16 07 69 They will carefully study your situation and offer you a suitable solution.
⚠️ Please note that unfortunately, we cannot make modifications or cancellations on an order that has already been shipped. It is therefore essential to contact us as soon as possible if you need to make changes to your ongoing order.
Customized products, such as made-to-measure wallpaper, cannot be returned. Since the order is made to the specific dimensions of your wall, the wallpaper cannot be resold to a third party. Therefore, the right of withdrawal does not apply to this type of product, in accordance with Article L.121-21-8 of the consumer code.
We remind you that once the product is installed, it is considered accepted. It is therefore essential to check your entire order before proceeding with the installation of your wallpaper.
Can't find an answer to your question?
Contact Form
We respond in less than 24 hours