General Conditions of Sale
These general conditions of sale govern all sales made on the site kam-leon.fr. They are written to regulate the relationships between Kam & Laeon and its customers. By validating an order on the site, you accept these conditions without reservation.
1. Presentation of the Company
Kam & Laeon is a company specializing in the online sale of personalized panoramic wallpapers. We offer our customers tailor-made products, adapted to their needs and expectations.
We are registered in the Chambéry Trade and Companies Register under number SIRET 97859230100011. Our goal is to provide you with high quality products, custom-made to your dimensions and aesthetic choices.
Head office address : The Wedding, 73240 Champagneux
Contact : Contact form or by email to contact@kam-leon.fr
Phone number : 04 58 16 07 69
We are committed to responding to all your questions and concerns as quickly as possible.
2. Purpose of the General Conditions of Sale
These general conditions of sale aim to govern the contractual relations between Kam & Laeon and its customers. They define the rights and obligations of the parties in the context of transactions carried out via our site kam-leon.fr. Any order placed on our site implies acceptance of these general conditions. The GTC may be modified at any time. However, the conditions in force at the time of the order are those which apply.
3. Products and Prices
Products :
The products offered on kam-leon.fr are exclusively custom panoramic wallpapers. These products are made to measure, according to the dimensions, patterns, and specifications provided by the customer. Our wallpapers are designed to meet the specific needs of each customer, offering creative and aesthetic solutions suitable for all types of interiors.
Price :
Product prices are indicated in euros, all taxes included (TTC). Shipping costs are calculated separately and are indicated at the time of ordering. Kam & Laeon reserves the right to modify prices at any time, but the rates applied will be those in effect at the time the order is validated by the customer.
Price variations :
Customized products are subject to price variations depending on the complexity of the dimensions and materials chosen. In the event of a price change before the final validation of the order, the customer will be informed and may choose to cancel or confirm the order.
4. Order and Validation
Ordering process :
To place an order, the customer must complete an order form on our site kam-leon.fr. He must provide the following information:
- Sselect products (models and dimensions).
- Provide details of desired specifications (paper type, finishes, etc.).
- Fill in your personal and delivery details.
- Validate the order and proceed to payment.
Order validation :
Once payment has been made, the customer will receive an order confirmation by email with a summary of the items ordered. The order will only be considered final after validation of the payment and confirmation of the order.
Cancellation of order :
The order may be cancelled by Kam & Laeon in case of refused payment or incorrect information provided by the customer. In addition, Kam & Laeon reserves the right to cancel any order deemed abnormal or suspicious (abusive order, excessive order volume, etc.).
5. Payment
Payment methods :
Payments can be made by credit card (Visa, Mastercard, etc.), PayPal, or bank transfer.
Payment information is processed securely using SSL encryption to ensure the confidentiality of banking data. Payment will be debited once the order has been validated by the customer.
Spayment security :
We use a secure payment system to protect your banking information. Under no circumstances, Kam & Laeon does not retain credit card information after payment.
Default of payment :
If the payment is declined or the payment information is incorrect, the order will be automatically cancelled and a notification will be sent to the customer. No products will be shipped until the payment has been validated.
6. Delivery
Delivery times :
Delivery times are specified when ordering, but may vary depending on the customization of the products and the destination. In general, the production of custom wallpapers can take from 7 to 15 working days, depending on the complexity of the order.
Shipping costs :
Shipping costs are calculated at checkout and vary based on destination and order size. Kam & Laeon delivers in France and internationally. International delivery costs will be calculated on a case-by-case basis.
Transfer of risks :
The risks associated with the loss or deterioration of the products are transferred to the customer upon receipt of the product by the carrier at the delivery address indicated by the customer.
7. Right of withdrawal
In compliance with article L.221-28 of the Consumer Code, the right of withdrawal does not apply to custom-made or personalized products, such as our panoramic wallpapers. Once the order has been validated and confirmed, the customer cannot cancel his order, except in the event of a manufacturing defect or order error. However, if the wallpaper has been installed, this is valid product acceptance. In this case, no claim, return or refund request can be accepted after installation.
8. Legal Guarantees and Complaints
Legal guarantee :
All products sold by Kam & Laeon benefit from the legal guarantee of conformity and the guarantee against hidden defects, as defined by the articles L.217-4 to L.217-14 of the Consumer Code.
Complaints :
Complaints regarding products received must be sent within 15 days of receipt of the products. Any complaint regarding a manufacturing defect, order error or non-compliant product must be sent to contact@kam-leon.fr, accompanied by photos of the products concerned.
Complaints after installation :
Once the wallpaper has been installed, no complaints will be accepted, as installation constitutes acceptance of the product. It is therefore advisable to carefully check the products before installation.
9. Complaints and Medition
Complaints :
In the event of a dispute, the customer can contact customer service at contact@kam-leon.fr to try to resolve the situation amicably.
Medition :
In compliance with article L.616-1 of the Consumer Code, the customer can contact an approved mediator to resolve the dispute, if no amicable solution can be found.
10. Intellectual Property
All elements present on the site kam-leon.fr, such as images, logos, texts and graphics, are protected by intellectual property rights. Any reproduction, distribution or unauthorized use of these elements is strictly prohibited without the prior consent of Kam & Laeon.
11. Personal data
Kam & Laeon complies with the laws relating to the protection of personal data, in particular the General Data Protection Regulation (GDPR). Personal information collected during the order is used only for order processing and is never shared with third parties, except for delivery-related needs.
The customer may exercise his rights of access, rectification or deletion by contacting contact@kam-leon.fr.
12. International Delivery
Kam & Laeon offers international shipping. Customs fees and other import taxes are the responsibility of the customer and must be paid to the local authorities. The customer must inquire about these fees before placing an order.
13. Limitation of Liability
The responsibility of Kam & Laeon is limited to the value of the non-conforming or defective products. Under no circumstances, Kam & Laeon cannot be held responsible for indirect or immaterial damages resulting from the use of the products.
14. Disclaimer
Kam & Laeon disclaims any liability for misuse of the products, defects due to incorrect installation, or poor maintenance. The company is not responsible for damage caused by improper installation or inappropriate humidity and temperature conditions.
15. Obligation of Result
Kam & Laeon undertakes to provide products that comply with the specifications defined by the customer, with particular care given to the quality and finish of the products.
16. Conservation of Products
Products not delivered and not claimed by the customer within a period of 3 months after the order will be relisted, and no refunds will be made. It is therefore crucial that the customer provides a correct and valid shipping address.
17. Limitation of Liability and Force Majeure
Kam & Laeon shall not be held liable in the event of delay or non-delivery resulting from cases of force majeure such as strikes, natural disasters, or any other unforeseeable event which would prevent the execution of contractual obligations.